At Midrepro we realise that the office equipment supplied is only as good as the service provided. That is why every service agreement can be tailored to meet the specific needs of a client.
A high level of customer care is maintained by understanding the importance of prompt and efficient office equipment service and copier support. Our dedicated account managers ensure clients receive a complete solution from start to finish and our service team takes pride in ensuring the long-term reliability of the equipment supplied.
Customers can be confident that all solutions, both hardware and software are supported by a team of experienced, qualified engineers and that Midrepro operate to industry recognised service standards. Knowledge and expertise are continually upgraded and sufficient spare parts and consumables are held to ensure an efficient response.
All support is accessible via direct links to the people concerned and all levels of management are accessible, allowing decisions to be taken quickly and without fuss.
At Midrepro customer care is designed to provide clients with long-term peace of mind via friendly, efficient and effective service.
Service response time
Our impressive response times are enabled by using experienced engineers with access to support both locally and remotely. Our use of Teamviewer software enables us to remotely access your equipment and analyse problems, from our offices, often negating the need for a site visit.
Our in-house designed administration software allows us to optimise routing of engineers and matches the skill sets of our operatives to the fault at hand.
We will train your members of staff free of charge for all new and upgrade printers and photocopiers.
All our Engineers are trained by our award winning Service Division and by the manufacturers, who are our strategic partners.
Electronic service tracking and escalation
All service calls are booked using our state of the art service tracking and escalation software to enable us to monitor our performance.
We aim to prevent machine malfunction as opposed to reacting to it. Where possible our machines are configured to automatically contact us when a problem is likely to occur.
With all Midrepro Maintenance agreements we work on a “you only pay for what you use”. This ensures that all of our contracts have no minimum billing or tie-ins. All our agreed service charges are maintained for a minimum of 3 years